Pets Product Supply Shipping Policy

Pets Product Supply Company is Registered under Pets Product Supply LLC Company, located at 1827 Corte Cava, Livermore, CA, 94551, United States

Thank you for shopping with Pets Product Supply. We are committed to providing a smooth and reliable delivery experience for all our customers.

Order Processing

• Orders are typically processed within 1-3 business days after payment is received.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available

Shipping Time

Estimated delivery time is 3-5 business days from the date of shipment.

Orders placed after 2:00 PM PST on a business day, or on weekends and holidays, will begin processing the next business day.

Shipping Charges

We charge a flat shipping fee of $9.99 per order for standard shipping within the United States. The applicable shipping charge will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Customers can use the tracking number to monitor the progress of their shipment.

Shipping Delays

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions
• Carrier service disruptions
  
• Holidays
• Incorrect shipping information provided by the customer

Pets Product Supply is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, additional shipping charges may apply for reshipment.

We are not responsible for orders delivered to incorrectly provided addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate and assist in resolving the issue.

Shipping Availability

At this time, Pets Product Supply primarily ships within the United States.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

Email: support@petsproductsupply.com

We appreciate your business and thank you for choosing Pets Product Supply.