Pets Product Supply Return & Refund Policy

Pets Product Supply Company is Registered under Pets Product Supply LLC Company, located at 1827 Corte Cava, Livermore, CA, 94551, United States

At Pets Product Supply, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, subject to the following conditions:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.

Items that have been opened, used, damaged by the customer, or are not in resalable condition may not be eligible for return.

To cover the costs associated with processing returns, inspection, repackaging, and supplier handling charges, a restocking fee of up to 15% of the product purchase price may be deducted from eligible refunds.

No restocking fee will be charged if:

• The item received was damaged or defective.
• An incorrect item was shipped.
• The return is a result of an error made by Pets Product Supply or our fulfillment partners.

The applicable restocking fee, if any, will be communicated to the customer before the return is finalized.

Non-Returnable Items

The following items cannot be returned:

• Perishable pet food and treats
• Personalized or custom-made products
  
• Clearance or final sale items
• Opened health, hygiene, or grooming products

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return.

Once your return request is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item
• A defective product
• An incorrect item received

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
• Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item

We will review the case and arrange a replacement or refund when applicable.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the eligible product and place a new order.

Order Cancellations

Orders may be canceled before they have been processed and shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@petsproductsupply.com

We appreciate your trust in Pets Product Supply and are committed to providing excellent customer service.